Support

Write to a person

Every message is answered by a human, normally within one business day. There is no ticket queue and no bot on this end.

Not a link, on purpose — it keeps the address out of reach of address harvesters. Copy it.

What to include

• Your Slack workspace name
• Which app — AI Marketing Team or Smart Search AI
• The channel and roughly when it happened
• What you expected, and what happened instead

Install or activation trouble

• The install link says the code is invalid. Each code works once. If it was already used, write to us and we will issue a new one.
• The app installed but shows no plan. Mention the app in a channel and send connect <your code>. It must be a channel, not a DM.
• The app does not answer. Check it has been invited to that channel, then mention it by name.

Removing the app

Slack → your workspace → Manage apps → select the app → Remove. That revokes its access immediately. To have the stored records deleted too, ask us and see the privacy policy.

Billing

Subscriptions can be cancelled at any time from the link in your receipt. Ask us about refunds, invoices or VAT and we will sort it.

Or ask for a demo

We will show you a real run of the AI Marketing Team on something close to your own work, not a canned recording. Smart Search AI installs from its own page, with nothing to book.

To book one, write to the same address with Demo in the subject and a line on what you would like to see.

No newsletter, no automated sequence. One reply from a person.